Operations Assistant (Boyd TX / 3417)

Responsible for field operations activities related to scheduling ITRON meter reading routes, monitoring and controlling MDT workload as appropriate and other related tasks.

Operations

Full Time

Comment: Open until filled
Reference # for application: 3417

Atmos Energy

Boyd, Texas United States

Atmos Energy is the largest natural-gas-only distributor in the United States. Our regulated distribution operations deliver natural gas to 3.2 million residential, commercial, industrial, agricultural and public-authority customers. Our distribution services are provided to more than 1,600 communities in 12 states.  

Growing and Working For You
Atmos Energy has grown from 279,000 customers in 1983 mainly by acquiring utility assets. Our most recent acquisition was the distribution and pipeline operations of TXU Gas Company, the largest natural gas distributor in Texas. Atmos Energy is also the largest natural gas distributor in Louisiana and Mississippi and operates one of the largest intrastate natural gas pipelines in Texas. Because of the geographical breadth of our operations, we benefit from diversity in economic conditions, weather patterns, gas supplies and regulatory climates.

Efficiency and Low Cost
Atmos Energy is known as one of the most efficient natural gas distribution companies in the industry because of constant cost management. Our employees keep productivity at industry-leading levels. In 2007, we served 713 natural gas distribution customers per employee, as compared with an average of 588 customers per employee served by our peer group. Our natural gas distribution operation and maintenance expense of $119 per customer in fiscal 2007 was also lower than our peer-group average of $202 per customer. Our efficiency helps us better serve our customers, but never at the expense of safety or service.

Responsible for field operations activities related to scheduling ITRON meter reading routes, monitoring and controlling MDT workload as appropriate, resolving meter exceptions, creating premises and accounts, receiving and scheduling construction and maintenance orders.

PRIMARY DUTIES/RESPONSIBILITIES:
1. Receives customer service orders taken by Customer Support Center personnel; monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
2. Generates completing, closing, and canceling service orders
3. Assists Customer Support Center by setting up premises, services, and accounts and creating meter orders.
4. Dispatches leak and emergency orders to Service Technicians
5. Researches and resolves meter and out of cycle exceptions and may make customer account adjustments.
6. Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
7. Prepares, distributes, and maintains daily line locates.
8. Generates and maintains various logs and reports on a daily, weekly and monthly basis (i.e., leak log, new services, exceptions, soft-close, etc.).
9. Assists in researching and administration of past due notices, and maintains and monitors special accounts prior to delinquent disconnection.
10. Enters monetary and consumption adjustments to customer accounts.
11. Codes, validates, and processes vendor and contractor invoices.
12. Enters, processes, and validates employee time records and payroll reports. May maintain Engineering systems such as ALMS, PPMS, EGFW. Prepares monthly disbursement report and maintains petty cash drawer.
13. May initiate, receive and confirm purchase orders and requisitions.
14. Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
15. Provides administrative and clerical support to field operations.
16. Performs other related duties as required.

MINIMUM REQUIREMENTS:
EDUCATIONAL/EXPERIENCE LEVEL:
1. A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years experience in customer service or a closely related field.

COMMUNICATION SKILLS:
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.

NUMERIC SKILLS:
Requires the ability to perform basic addition, subtraction, multiplication and division.

COMPUTER SKILLS:
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

WORK CONDITIONS:
Works in an office environment.
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.

Atmos Energy
Job Title: Operations Assistant (Boyd TX / 3417)
Job Reference number/code: 3417
Applications must be received by: Open until filled

By e-mail: Employment-MDTX@atmosenergy.com

By fax at 214-276-6550

Note:
An Equal Opportunity/Affirmative Action Employer, M/F/D/V