Reporting to the area Operations Manager, this position is responsible to supervise and provide leadership to a team of skilled field resources to meet daily operational demands and support the generation, distribution, transmission and delivery of energy, safely and reliably, to FortisBC customers within a designated geographical area and/or facility.
Responsibilities Supervise and provide leadership to a team of skilled resources to meet daily demands related to system operations, capital construction projects and programs, service and main installation, repair and maintenance, and emergency response procedures.
Maintain appropriate staffing levels in collaboration with dispatchers and others; monitor staff work assignments to optimize resources, allocate, prioritize and distribute work to meet operational demands and service level commitments. Manage contracted services in accordance with established terms and conditions.
Participate in selecting, orientating and training new employees. Provide coaching to support performance, quality of work, and ongoing training and development of staff; manage attendance, identify performance issues and collaborate with others regarding disciplinary matters.
Travel to work sites to provide quality oversight and maintain compliance with work and industry standards, applicable metrics, and service level agreements. Utilize field experience and technical knowledge to solve work related problems and/or collaborate and refer to others.
Maintain a safe and healthy workplace for staff in order to meet health, safety and emergency requirements. Maintain adherence to safe work procedures and practices including Site Safe Work Planning; provide safety information and supplies, including the use of personal protective equipment. Participate in incident investigations.
Provide financial oversight including the management of costs associated to staff, facilities, vehicles, tools and equipment; review and approve invoices, third party contracts and internal service agreements. Investigate, resolve and report variances.
Establish and maintain effective relationships with internal stakeholders, customers, contractors, builders, municipal agencies, emergency response and environmental management personnel.
Education and Experience:
Bachelor’s degree in a related discipline or Diploma of Technology in a related discipline from a recognized program, Certified Member in the Applied Science Technologists & Technicians of BC or a Professional equivalent, plus 4 to 7 years related field experience in a leadership capacity or an equivalent combination of education, training and experience.
Knowledge of designated operational area and related systems, work methods and procedures
Knowledge of Company policies, standards and procedures
Knowledge of safety management, processes and procedures
Knowledge of computer and MS Office systems
Knowledge of human resource policies and procedures
Knowledge of labour relations including application of collective agreement(s)
Demonstrated ability to provide leadership to staff
Demonstrated ability to attend to emergencies and co-ordinate activities under stressful situations
Demonstrated ability to communicate effectively verbally, electronically and in writing
Demonstrated ability to manage competing priorities and demanding work schedules
Demonstrated ability to apply conflict resolution skills
Strong mechanical aptitude
Ability to drive for results through planning, alignment, execution, and customer experience/responsiveness
Ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
Ability to drive and implement prudent change through continuous improvement, challenge the status quo/innovation, flexibility/adaptability and customer value – innovative customer solutions
Ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management
Ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service