November 19, 2017

Utilities and the Incident Command System (ICS): A Progress Report

December 19, 2013

Utilities across the US are increasingly adopting the Incident Command System (ICS). To identify trends, best practices, and challenges of ICS in the utilities industry, Macrosoft conducted a survey of 85 participants, representing large and small utilities, drawn from all regions of the U.S.

The survey results present a mixed picture. While much progress has been made, significant obstacles remain. For example, 95% of participating companies value the importance of ICS for effective emergency response, but do not have the budget to implement it. 50% of companies train on ICS annually, about 10% train quarterly. 56% companies have no software application supporting their ICS process.

The survey report covers the following critical aspects of ICS:

  1. Adoption
  2. Training
  3. Execution, and
  4. Tools & Technology

The adoption and implementation of ICS, as with any comprehensive system intended to manage highly complex phenomena, will inevitably encounter obstacles. But those shortcomings – the lack of uniformity, standardization, and automation in ICS adoption, training, execution, and tools – also suggest some concrete steps the industry could take to overcome them.

More about Macrosoft Inc.

Developers of Software for the Utility Industry

Assessments on Demand (AoD) a device independent system for capturing & communicating damage & restoration estimates

Resources on Demand (RoD) a network-based, multi-user tool that manages resource requests, tracks personnel movements, and supports lodging/logistics during a large-scale restoration event.

Outage Central (OC) a portal designed to help utility emergency resource personnel get comprehensive outage links, severe weather alerts, and outage news.