MidAmerican Energy tops Midwest rankings in J.D. Power 2014 Electric Utility Residential Customer Satisfaction Study
For the seventh year in a row, MidAmerican Energy Company's residential customers have ranked the company highest for overall satisfaction in its category in the 2014 J.D. Power Electric Utility Residential Customer Satisfaction StudySM.
The 2014 study, released July 16, evaluated 138 of the largest electric utilities in the U.S. for overall residential customer satisfaction based on performance in six key areas: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. MidAmerican Energy once again took top honors in the Midwest Region-Large Segment with an overall satisfaction index score of 687 - 16 points higher than its 2013 score and 21 points ahead of the second-highest-ranked brand in the category.
Terry Ousley, vice president, customer satisfaction for MidAmerican Energy, said the utility's outstanding showing in the J.D. Power rankings reflects a companywide focus on not just meeting, but exceeding, customer expectations.
'Delivering exceptional customer service demands a total team effort and extraordinary attention to detail,' Ousley said. 'Anticipating customer needs, providing accurate information, responding to inquiries in a timely manner - these are all part of MidAmerican Energy's service promise to customers. All our employees understand that no matter what their individual job titles might be, each person plays a vital role in creating that outstanding customer experience.'
Results of the study are based on responses from a total of 104,460 online interviews conducted with residential utility customers between July 2013 and May 2014. MidAmerican Energy's score of 687 on the 1,000-point scale was well above the 647 average of all residential electric utilities rated.
'Having our customers recognize our efforts is the best compliment we can receive, and we want to thank our employees for their dedication and commitment to customer service 24 hours a day, 365 days a year,' Ousley said. 'Topping the J.D. Power rankings for the seventh year in a row motivates us to work even harder to be the best company providing safe, reliable, sustainable energy solutions for our customers.'
MidAmerican Energy Company provides electric service to 739,000 customers and natural gas service to 719,000 customers in Iowa, Illinois, Nebraska and South Dakota. It is headquartered in Des Moines, Iowa. Information about MidAmerican Energy is available on the company's website, Twitter, Facebook and YouTube pages, which can be accessed via www.midamericanenergy.com.
For more information:
MidAmerican Energy Company
666 Grand Ave
Des Moines, Iowa
United States, 50303-0657