Electric Energy T&D Magazine Frédéric Allard

4 - Understanding Customers
Through Opinion Research

By Francis Bradley, Vice-President, Corporate, Canadian Electricity Association, bradley@canelect.ca

Opinion polls, focus groups, executive interviews, mail panels, mall intercepts, customer contact evaluations, Internet surveys, and website feedback mechanisms: each of these methods will yield information about what your customers may be thinking, but they are far from equal.
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14 - Don’t Trust Equivalency Presumptions
When Choosing Distribution Poles

By Martin Rollins

There are now more choices than ever in distribution poles, but purchasers must be wary: simply substituting one type of pole for another based on presumed equivalency could result in a selection unfit for the load condition and out of compliance with NESC requirements.
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20 - Utility Automation
Projects Surge

By Chris Harlow

It’s the economy Stupid! Or is it? Everywhere you turn, some talking head tells you just how bad the economy is.
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24 - Utility Early Defibrillation Programs Save Lives

By Kathy Hjelmeland, Philips Medical Systems

An end-of-day soda run turned three members of a Wisconsin electric utility line crew into heroes last December.
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28 - Utility Mobile Data Computer
Wirireless Internet Access

By Mike Bourre, Vice President of Sales & Marketing, Radio IP Software Inc.

In the 1960’s, when the U.S Department of Defense set a requirement for a packet-switched network nobody anticipated that it would grow into what we know today as the Internet?
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32 - “Stay Clear” – Save a Life

By Kevin Hutchison, Account Director, Bozell & Jacobs

Ladders are some of the most often-borrowed equipment in the garage.
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34 - It’s not just getting older
it’s getting better!

By

It is said that with age comes wisdom. Such is the case with Doble Engineering Company’s annual Client Conference, which celebrated its 70th consecutive year in April.
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164 - Using FACTS Technology
to Address Grid Interconnection Issues for Wind Farms

By Tim Poor, American Superconductor

Wind energy development in the United States is expected to grow at a remarkable 25 percent in 2003, according to the American Wind Energy Association (AWEA).
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168 - Have Your Cake
and Eat it, Too! !

By Mike Caranfa, Director of Business Development, Datamatic Energy Systems, Datamatic, Ltd.

Utilities want data, especially about when and how much energy is being used. Traditionally, the acquisition of that data has been accomplished with expensive commercial and industrial (C&I) meters that enable satellite, Internet, cellular, RF or modem transmission of usage data back to the utility.
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173 - Outage Indicators - Here’s the Problem!

By Andrew Thompson, CEO and President, TVD Inc.

In any Outage Management process one of the first challenges is to identify where the cause of the fault is located.
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176 - GPS Choices - An Embarrassment of Riches

By John Pointon, Director, Sales and Marketing, OmniSTAR, Inc.

The advent of GPS positioning technology has resulted in the general availability of high quality positioning technology at relatively low prices.
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179 - Austin Energy Builds Better Distribution System With Steel Poles
Texas utility finds steel offers strength, aesthetics and customer satisfaction

By Dan Snyder, Manager Business Development, American Iron and Steel Institute

Just over a decade ago,Austin Energy — a municipally owned utility serving 364,000 customers in central Texas — turned to steel distribution poles when searching for an innovative and cost-effective solution to a tricky technical distribution problem.
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Electric Energy T&D Magazine Frédéric Allard

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