Description
About the Job:
The IT Service Desk will be a member of the ITIL structured Service Desk operation for Comverge. This will include Level 1 support to all Comverge employees for desktop, laptop, mobile devices and corporate applications. This will also include Desktop, Laptop and Mobile device setup, application installation, and deployment.
Responsibilities:
- Maintain network security through the maintenance of user credentials in Active Directory. Regularly audit and keep user credentials current.
- Provide level 1 response to IT Service Desk requests and trouble tickets.
- Employ frequently asked questions documentation to resolve common issues with corporate applications such as Sage 500, DocLink and Sharepoint.
- Provide user assistance and training on corporate tools such as Webex and eFax. Maintain user security in tools as determined.
- Maintain the Fixed Asset register for all equipment purchased.
- Maintain registry of software licenses.
- Install and setup desktops, laptops and mobile devices. This includes both Windows and Apple devices. This will include the installation of corporate tools and applications.
- Install and setup printers, monitors, phones, docking stations and meeting room projectors or other standard IT user equipment. Provide basic troubleshooting and operational support.
- Understand and use the Airwatch system to track mobile devices. Conduct periodic inventories to ensure accurate records.
- Assists Comverge associates with backup of desktop and laptop data.
- Resolves desktop, laptop and mobile device issues including data backup and recovery, or migration to new devices.
- Perform regular reports of IT Service Desk Ticket statistics. Regularly review open tickets to ensure response and closure with requestor confirmation of resolution.
- Perform other related duties as assigned.
Requirements
Qualifications:
- Minimum 3 years experience working in Desktop support and IT Service Desk.
- Solid knowledge of both Windows and Apple desktops and laptops.
- Experience with Apple laptops operating within a Windows Active Directory and Exchange environment a plus
- Excellent Customer Service skills and experience
- Excellent communication skills, both written and verbal
- Ability to provide after hours support is required
- Demonstrated problem solving and investigation skills
- Experience in maintaining Active Directory
- Experience or certification in ITIL a plus
- CompTIA or equivalent certification a plus
Contact
Comverge
5390 Triangle Parkway, Suite 300
Norcross,
Georgia United States
www.comverge.com
Other relevant information
From the same category : information technology (it)
