Description
Approximately 5,000 employees in Canada work together to deliver solutions for sustainable energy, intelligent infrastructure, healthcare, and the future of manufacturing. We stand for engineering excellence, innovation, reliability and responsibility.
Responsibilities:
Responsibilities:
- Coordinates the service agreement renewal process for assigned contracts across the zone, ensuring that all BT service agreements are renewed on time
- Assumes responsibility for renewal activities for Fire Safety, Security and Building Automation
- Serves as the main point of contact for the renewal process
- Uses standard tools and processes to renew service agreements on time before they expire
- Assigns and manages renewal activities milestones
- Coordinates with Sales and Operations
- Provides data for facilitation of renewal and Order Intake forecast meetings
- For Fire, Security and Building Automation contracts, secures a signed contract and Purchase Order
- Promotes BT service capabilities to customers as well as the benefits of converting 3 month and 1 year agreements to 3 and or 5 year agreements
- Oversees the release of billing blocks on renewed contracts
- Registers the Sales leads sent by employees and coordinates their follow-up
Requirements
- College diploma in a technical segment or business administration are preferred although a combination of education and experience will also be considered
- 2 years' experience in service agreements renewals or service coordination in a service industry such as building automation, HVAC, fire alarm service, security system service or fire/security monitoring
- Good organizational and interpersonal skills
- Excellent communications skills in both French and English (spoken and written)
- Strong working knowledge of word processing and Excel spreadsheets
- Experienced on personal computer and knowledge of Windows software
- SAP knowledge and experience preferred
- Familiarity or experience with control / HVAC / Fire Security systems and engineering preferred
- Excellent verbal and written communication and organizational skills
- Ability to handle multiple tasks and duties effectively
- Strong accuracy and quality of data needed
- Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
- Strong problem solving ability
- Ability to read and understand customer service contracts
Contact
Siemens Canada Limited
5005 Rue Levy
Montreal
Quebec Canada
www.siemens.ca
Other relevant information
From the same category : coordinator
25 May, 2024
