Description
Candidate will provide world class IT support for Milwaukee Tool. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
Duties and Responsibilities:
- Provide world class incident management at the tier one and two
- Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite assistance is required.
- Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
- Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
- Deploy hardware and software leveraging automated processes and third-party vendors where applicable.
- Perform intermediate to advanced Active Directory functions including account creation, password resets, group modification, group policy application/troubleshooting.
- Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
- Demonstrated competency in supporting Windows 7 & 10 and Microsoft Server 2008 and 2012.
- PC Deployment/Imaging
- Experience supporting Apple iOS, Android, and mobile devices
- Work closely with Wisconsin and Mississippi teams to create and develop KB articles and SOP's.
- Ability to travel to other Milwaukee Tool locations on occasion.
- Manage local vendor relationships for network, telecommunications, and AV support.
- Log all support actives in ITSM system.
- Work with Systems or Client Engineering in order to proactively make technology recommendations and changes based on data-driven analysis.
- Other duties as assigned
Requirements
Experience Requirements and Education: Outstanding written and verbal communication and documentation skills, with a service-oriented mindset
Demonstrated ability to multi-task and manage competing priorities
- A rudimentary knowledge of PowerShell is preferred
- Minimum of three years of professional experience
- Microsoft Professional Certification is preferred but not required
- High school diploma or equivalent
Contact
Milwaukee Tool Corporation
8327 Attica Dr.
Riverside
California United States
www.milwaukeetool.com
From the same category : technical
30 Apr, 2024
