Description
JOB SUMMARY
The Senior Fiber Systems Engineer is a critical role within EPB, responsible for leading and mentoring a team of Systems Engineers while also playing a vital role in the design, development, implementation, and support of EPB's systems and infrastructure. The Senior Fiber Systems Engineer must possess a high degree of technical expertise and be able to interact with multiple teams and stakeholders effectively. The position will work closely with the engineering team, clients, and vendors to ensure the successful completion of projects while also maintaining a stable systems infrastructure. This role will lead and mentor a team of talented Systems Engineers while also playing a key role in leading the design, development, implementation, and support of EPB's systems and infrastructure.
DUTIES AND RESPONSIBILITIES
- Lead and mentor a team of Systems Engineers to deliver high-quality work on time and on budget while maintaining a cohesive and collaborative team environment.
- Lead or mentor others in the development and design of complex systems, including hardware, software, and networks while ensuring that they are reliable, scalable, and secure.
- Automate manual processes using scripting languages such as PHP, Perl, Javascript, etc. to streamline workflows and increase efficiency.
- Create and support programs to interface with APIs for various applications, MYSQL databases, and other systems as needed.
- Design, implement, and manage EPB's residential and commercial broadband services to meet business objectives and ensure customer satisfaction.
- Ensure that our overall architecture supports our different subsystems and ensure that they work together seamlessly by integrating hardware, software, and network components to create a cohesive system.
- Guide and mentor others in all necessary audits and maintenance activity to ensure service levels are sustained, and systems are optimized and not compromised.
- Develop and maintain system documentation, including diagrams, Standard Operating Procedures, Test Plans, and work instructions.
- Ensure projects are coordinated with other departments and external organizations to ensure successful project delivery.
- Develop and test new products, troubleshoot complex system issues, interpret work orders to program various systems, and resolve issues escalated to them from Tech Support, Field Services, and/or Network Operations.
- Identify risks and develop strategies to mitigate them. Create disaster recovery plans and ensure that the system can recover quickly in case of a failure.
- Ensure robust security measures/processes are implemented and maintained throughout EPB's infrastructure environment.
- Perform after-hours support duties within an on-call rotation to sustain networking systems and service levels - 24/7/365.
EDUCATION AND EXPERIENCE
- Bachelor's Degree in a relevant technical field preferred or an equivalent of 8-10 years of experience in system/network administration and/or programming skills.
- 8+ years working in a virtualized (VMware) Linux Server Environment with Linux server administration experience. (RedHat Preferred)
- Experience scripting/programming languages such as Perl, PHP, BASH, and Javascript, system administration for various servers, SQL queries, tables, and troubleshooting.
- Strong knowledge of networking, switches, routers, firewalls, virtualization, and storage networks.
- Event Management/monitoring systems administration experience (i.e. IBM Netcool).
- Proven analytical and troubleshooting skills in a highly visible, fast-paced enterprise environment.
- Demonstrated experience in providing technical leadership and mentoring to junior engineers and team members, including a track record of successful knowledge transfer, guidance, and support in a team environment.
- Proven experience as a change agent within an organization, including identifying opportunities for process improvements, developing, and implementing innovative solutions, and promoting a culture of continuous improvement.
CERTIFICATION(S) & OTHER REQUIREMENTS
- Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
- High creativity and motivation with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
- Proven expertise with SQL database queries and troubleshooting with the ability to script your way out of mundane, repetitive tasks; Ansible, Perl, Python, etc.
- Industry certifications related to specific technical areas are required, such as Red Hat Certified Engineer (RHCE), CompTIA Network+, etc.
- Detail-oriented with a critical degree of accuracy used to manage complex systems.
- Excellent interpersonal, written, verbal, presentation, and time management skills.
Contact
EPB
10 West ML King Blvd
Chattanooga
Tennessee United States
www.epb.net
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25 Jul, 2024
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