Job Summary/Purpose:
The role of SR Business Lead, Special Projects, reports to the Director, Billing Operations and is key in functional transformation and execution excellence for the Meter to Cash (M2C) organization. This role is tasked with special projects surrounding efforts to implement and continuously improve a new large power billing system. This role support efforts to implement a lean operating system model that will drive sustainable performance improvements helping Entergy achieve its ambition of becoming the premier utility.
The SR Business Lead will represent the Meter to Cash (M2C) function as the single point of contact for identified cross-functional project teams and functional business leaders at all levels. They will understand and execute on strategies developed by the Meter to Cash and Customer Organization executive leadership teams in support of identifying operational improvement opportunities and provide counsel to leaders for development and execution of their special project roadmap. The SR Business Lead will be jointly accountable with various business functions and project leads to communicate and achieve goals/targets. They will provide operational and strategic consulting to business and project leaders, operate as a customer centric billing system subject matter expert (SME), and provide key input into the system integration process to generate and implement solutions.
Job Duties/Responsibilities
- Serve as "Business Lead" for the Meter to Cash organization system integration and process improvement efforts by aligning business objectives of ~100 professionals with enterprise responsibility for Customer Billing for Residential and large C&I customers.
- Engage with assigned business functions to drive alignment across the enterprise on the end-to-end large power billing system related processes that play a role in achieving timely and accurate billing goals and objectives.
- Coordinate special project opportunities with business unit leaders to advocate for cross functional key metrics and accountability across the end-to-end process to deliver sustainable results.
- Partner with internal clients to maintain integrity of the vision and strategy to drive one of the three key goals of the enterprise, timely and accurate bills for customers by defining service level expectations and outcomes to remain accountable to achieve mutual outcomes.
- Communicate progress, milestones, and outcomes to executive leadership and stakeholders.
- Leverage continuous improvement methodologies and tools, including agile methodology, to meet system integration and improvement objectives, add value and achieve set goals/targets.
- Will provide leadership and oversight of shared resources from the communities of practice within the Meter to Cash Organization and project team(s) resources from the business.
- Develop, measure, and communicate results of large power billing system metrics and scorecards to senior and executive leadership.
Minimum Requirements
Minimum education and experience required of the position:
Required- At least one of the following:
- Bachelor's Degree in a technical or business-related field required and minimum 8+ years of professional experience is required.
- OR in lieu of degree minimum 12+ years of professional experience is required.
Education and experience preferred of the position:
- Master's degree
- Agile Project Management experience highly preferred
- Previous experience incorporating "the voice of the customer" into business objectives and strategic projects.
- Strong business finance acumen with a deep understanding of the Utilities industry, processes, and systems.
Minimum experience required of the position:
- Ability to learn, understand and converse around key business issues.
- Respected and trusted leader with a proven track record of achievement through change
- Well-organized with good written and verbal communication, reporting and presentation skills.
- Analytical skill set with advanced knowledge of Microsoft Office Suite.
- Knowledge and experience with project management and/or process improvement tools and methods is a plus (e.g. Lean, Six-Sigma, Agile, Process Mapping, Intelligent Automation).
- Proven experience with analyzing data for insights to drive better business decisions.
- Demonstrated experience consulting with senior & executive leaders, including identifying needs, developing comprehensive plans, identifying deliverables and presenting results/recommendations to enable outcomes.
- Strong sense of accountability
Any certificates, licenses, etc. required of the position:
- Project Management Professional (PMP) is a plus
Entergy Corporation
639 Loyola Ave
New Orleans
Louisiana United States
www.entergy.com
