***This position will be titled IT Consultant, Sr. and is a hybrid position based out of New Orleans, LA or Little Rock, AR. Those outside the area would be required to relocate. Relocation assistance is not availble for this posting***
Job Summary/Purpose
A core function of the Citrix Systems Administrator provides management, oversight and maintenance over the Citrix environment supporting a robust cross-functional user base of 15K+ users. The Citrix environment is critical to the successful operations across Entergy and the Citrix Administrator plays a crucial role not only in the maintenance of the Citrix environment, but also in its future state planning and management.
Job Duties/Responsibilities
- Perform daily responsibilities to manage and administer Citrix environment, including projects to support users in the Citrix environment.
- Responsible for routine patch management and system maintenance.
- Assist in the design and implementation of future-state virtual end user computing environments.
- Responsible for escalations in support of customer/team escalations or related incidents.
- Responsible to maintain critical business operations of Citrix 24/7/365 which may require after-hours, additional hours, etc to support this critical environment.
- Responsible for Citrix policies and procedures, best practices, and correlated documentation.
- Responsible to provide required system reporting (audit, performance, etc).
MINIMIUM REQUIREMENTS
Minimum Education Required for this Position.
BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.
Minimum Experience Required for this Position.
- 6+ years of experience managing a Citrix environment.
- In-depth experience in the installation, configuration, and maintenance of the Citrix Infrastructure
- Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services
- Specific and direct experience with at least one ticketing system (Service Now, Remedy, HEAT, etc.)
- Familiarity with business operations and best in class technology landscape
Knowledge/Skills/Capabilities Required for this position.
- Professional
- Ability to perform daily responsibilities to manage and administer the Citrix environment.
- Ability to troubleshoot, with cross-functional teams, issues impacting Citrix users.
- Strong communication skills, including the ability to create and articulate technical concepts to non-technical users.
- Ability to work effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.
- Ability to leverage continuous improvement practices to provide sustainable value to internal/external customers.
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
- Readiness for 24/7 on-call when needed.
- Personal Style
- Has a high degree of integrity and forethought in approach to making decisions?
- Ability to act in a transparent and consistent manner while always considering what is best for the organization.
- Comfortable with ambiguity and uncertainty; the ability to adapt nimbly.
- Ability to evaluate multiple options and make the best decision.
- Ability to work well in teams and encourage teamwork.
- Ability to work effectively in a matrixed environment.
Certifications/Licenses Required for this Position.
CCA, CCP, CCE or strongly preferred.
Req ID: 115323
Read the full posting.Entergy Corporation
639 Loyola Ave
New Orleans
Louisiana United States
www.entergy.com
